The Reserve at Paradisus Playa del Carmen

Hotel Benefits

High standard of cleanliness

Butler service

Olio restaurant exclusive for breakfast and lunch

Heated pool

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Hotel services

Included services

  • 24-hour room service
  • ATM
  • Babies' club (1-4 years)
  • Beach
  • Bellboy
  • Board games
  • Business center
  • Children's activities
  • Children's area
  • Children's club (5-12 years)
  • Children's pool
  • Children's workshop
  • Coffee service in the lobby
  • Concierge
  • Connecting rooms
  • Cooking classes
  • Credit cards accepted
  • Cribs
  • Currency exchange
  • Daily activities
  • Dance classes
  • Elevator
  • Fitness center
  • Heated pool
  • High Standards of Cleanliness
  • Housekeeping
  • Ice machine
  • Jacuzzi
  • Kayaking
  • Luggage storage
  • Parking
  • Pilates
  • Spinning
  • Sun loungers
  • Valet parking
  • Video game room
  • Volleyball
  • Water aerobics
  • Water park
  • Wireless internet
  • Yoga

Services with extra charge

  • Babysitter
  • Balinese beds
  • Beauty salon
  • Car rental
  • Conference facilities
  • Gift shop
  • Jewelry store
  • Laundry services
  • Medical services
  • Motorized water sports
  • Phone calls
  • Snorkeling
  • Spa
  • Surf
  • Taxi stand
  • Tobacco shop
  • Tour desk
  • Transportation
  • Weddings

Restaurants

  • La Palapa (Royal Service) - solo adultos
  • Hadar - solo adultos
  • Gabi Club
  • The Market
  • Naos
  • The Grill - solo adultos
  • Olio (Familiy Concierge)
  • Illy Coffee Corner ($)
  • Sunset Grill - solo adultos
  • Sunrise Grill
  • Fuego - solo adultos
  • Passion de Martin Berasategui ($) - solo adultos
  • Mole
  • Vento
  • Bana
  • Don Julio Corner ($)

Drinks

  • South Avenue Bar
  • Toji
  • Gabi Club Bar
  • Blue Agave
  • Red Lounge
  • North Avenue Bar
  • Swim Up Bar at Family Concierge
  • M Bar Martini & Wine
  • Sunset Swim Up Bar
  • Sunrise Swim Up Bar
  • Swim Up Bar at Royal Service
  • Don Julio Corner ($)
  • Moët & Chandon Corner ($)
  • Beach Bar
  • Welcome Lounge Bar Perla
  • Welcome Lounge Bar Esmeralda

About hotel

The Reserve at Paradisus Playa del Carmen is an all-inclusive beachfront family hotel located on Fifth Avenue, in Playa del Carmen. The property has a pool with a shallow area for children, a pirate ship, and an obstacle zone. There is also a children´s club, a family activities program, and multiple options to practice land or water sports. Facilities include a Spa with a fitness center, a beauty salon, a hydrotherapy area with plunge pools, sauna, a steam room, and 14 massage rooms. The extensive dining offer includes 16 bars and 14 restaurants where you will delight in signature cuisine, Mediterranean, oriental, and Mexican specialties, tapas, and Asian or Latin fusion cuisine. Family Concierge has an exclusive front desk, conference facilities for 1,100 guests, a business center, a tour desk, a car rental agency, a jewelry store, a tobacco shop, a gift shop, and a taxi stand. Registered guests have access to the facilities and services at The Reserve at Paradisus Playa del Carmen.

The 132 suites have a balcony or terrace with Jacuzzi with turndown service. All accommodations are equipped with private bathroom with tub or shower, flat-screen TV, minibar, Nespresso® coffeemaker, CD and DVD player, work desk, pillow menu, deluxe bed linens, and video games upon request. Kids enjoy special amenities such as bathrobes and slippers, drinks and snacks in the minibar, turndown service with milk and cookies, and you can request room service any time. This hotel provides butler service, also available in areas such as the beach and the pool, which you can directly contact through an instant message. Babysitting is also available (for an extra charge).

The property is located right on Fifth Avenue in Playa del Carmen, an ideal place to walk and visit the multiple stores and restaurants. Xcaret Park, with fun for children and adults, is 12 kilometers (7.5 mi) away; the Archaeological Site of Tulum is 67 kilometers (41.6 mi) from the property, and Cancún International Airport (CUN) is 53 kilometers (32.9 mi) from the hotel.

***The Reserve at Paradisus Playa del Carmen is the recipient of the Four Diamond rating from the AAA.

***In The Reserve at Paradisus Playa del Carmen, your experience starts from when you book your room; contact your butler: concierge.fc.paradisus.playadelcarmen@melia.com.

***The local government has a mandatory tax of $27.00 MXN or $1.40 USD per room, per night, payable directly to the hotel. Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.

All-inclusive hotel plan

  • Actitivies

    Activities for children, teens, and adults. The program varies daily.

  • Food and beverages

    Includes all meals and beverages. Includes buffet breakfast plus buffet or a la carte lunch and dinner. In-room minibar restocked daily and 24-hour room service.

  • Non-motorized water sports

    Includes non-motorized water sports such as kayaking, water aerobics, and equipment for snorkeling.

  • Land sports

    Land sports include beach volleyball, spinning, Pilates, meditation, and aerobics.

  • Entertainment

    Includes nightly spectacular shows. Program varies daily.

  • Accommodations

    Includes your choice of accommodations.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Restrictions

    Surfing, diving, and motorized water sports are not included. The consumption in Passion by Martin Berasategui restaurant, specialty dishes, and table wines are not included. Moët & Chandon Corner, the Illy Corner coffee shop, and Don Julio Corner have an extra charge. Bars and some restaurants are only for adults.

  • Children's club

    Includes an activities program for children between the ages of 1 and 4, and 5 and 12, supervised by adults. Open daily from 09:00 to 22:00 hrs.

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